FREQUENTLY ASKED QUESTIONS

An escape room is an interactive game in which a team of players explore their surroundings, find clues, use logic, crack codes, and race against the clock to solve puzzles and escape the room in less than 60 minutes. Escape games are addictive, challenging, and fun!

Yes! As long as you book the room minimum (usually two people), your escape room game is private. You will not be paired with strangers. Occasionally, we may offer a public booking during special event, so be sure that the title of the room your booking says “Private Room” in the title.

Escape rooms are great for families, couples’ date nights, girls’ nights, guys’ nights, hanging out with friends, bachelorette parties, celebrating graduations, birthday parties, engagements, or corporate holiday parties and team building. 

Sunday- 10am-6pm

Monday- 10am-6pm

Tuesday- 11am-9pm

Wednesday- 11am-9pm

Thursday- 11am-9pm

Friday- 10am-10pm

Saturday- 10am-10pm

While we will do our best to accommodate walk-ins, we highly encourage you to book in advance online. We staff our facility based on each week’s bookings, so we may not have staff on site during all hours.

If you are interested in booking an event outside of our posted hours, please call 602-419-5435 or email the details of your request to info@puzzlingescape.com and we will do our best to accommodate your request, pending staff and room availability. 

Please click the green “Book Now” button found throughout the site. For groups larger than the posted room maximum, or to book outside normal days and hours, please call 602-419-5435 or email us at info@puzzlingescape.com to schedule. 

Please arrive 15 minutes prior to your scheduled booking. For example, if a 4pm room was booked, please have your entire team here by 3:45. During this time, you will sign waivers, listen to the room intro and instructions, have a chance to lock up your belongings, ask questions, and use the restroom if needed. Late arrivals may be admitted at the game master’s discretion, but your team’s 60-minute window cannot be extended so you will have less game time. All games will begin at the scheduled booking time. 

Yes. You may purchase gift vouchers online from the home page. You may pick up a physical certificate and pay in person, if preferred. We also plan to sell a variety of unique gift baskets with gift certificates on site. If you plan to purchase a gift basket, please call in advance to ensure we have some in stock.

There are no refunds for no shows, late arrivals, if the number of players in your group changes, or cancellations. If someone in your group cannot attend, the rest of the team can still play as long as you have the minimum number of players listed for the game. We staff our facility based on each week’s bookings, so all bookings are final. Rescheduling may be available at least 48-hours in advance. A rescheduling fee may apply.

Our games are not scary or gory, but some of our escape games may have elements that have dim lighting, may be spooky, and there may be some fun surprises. We do not have live actors in our rooms. If you have any concerns, please ask questions prior to booking any rooms.

No. Safety is our first priority! You can leave a room at any time, if needed. The game master will review these details and show you the exits before your game.

We suggest wearing comfortable clothes and shoes. Room temperatures may vary, so if you tend to get cold easily you may want to bring a light sweater.

Each escape room experience is $28 per person. Please follow us on Facebook, Twitter, and Instagram for occasional promotions, contests, and specials. For corporate team building, please see our Team Building page for more information. We can also price out private events such as birthday parties, bachelorette/bachelor parties, graduations, surprise parties, plan an engagement, and more.
Please be aware that most of our puzzles were created with ages 10 and up in mind; however, players under 10 are welcome to participate with close parental supervision. Our games are not appropriate for very young children, such as toddlers who would be crawling or putting things in their mouths. Our rooms are not baby-proofed. We reserve the right to stop any game, at any time, if needed. Players under the age of 16 must be accompanied in the room by at least one paid adult. If you are booking a game with a child under 12, you must book the whole room or select the private option. Please ask questions before booking.